Gatwick VIP Meet and Assist
At London Gatwick our greeters look after passengers at both the North and South Terminals. On arrival we meet you as you leave the aircraft and stay with you to your car; when you fly out, we meet you at the terminal and see you through check-in and security. Choose the page that matches your journey:
Heathrow VIP Meet and Assist
At London Heathrow we cover Terminals 2, 3, 4 and 5, including connections between terminals. Your greeter stays with you from the aircraft door or the terminal drop-off until you reach your car, your onward flight or your departure gate.
Arrivals, Departures and Connections
Arrivals
Your greeter meets you as you leave the aircraft and escorts you through immigration, baggage reclaim and customs to your driver or onward transport. We track your flight, so delays are covered.
More about arrivalsDepartures
We meet you at the terminal drop-off, help with check-in and bag drop, and walk with you through security to the lounge or your gate.
More about departuresConnections
Changing planes? Your greeter meets you at the aircraft and guides you through the transfer, any terminal change and connection security to your onward gate.
More about connectionsWhat's included
- A personal greeter who stays with you throughout
- Arrivals: escorted through immigration, baggage reclaim and customs
- Departures: help with check-in and bag drop, then through security to the lounge or your gate
- Connections: guided through the transfer and connection security to your onward gate
- Live flight tracking, with our Operations Control Centre updating your greeter
- Up to 2 passengers in the price, with extra guests added to your quote
Fast track is optional. It is only included if you add it in the booking form, and your quote shows the price before you book. It isn't offered on connections.
Please note: we don't provide a porter service, and we're not a meet and greet parking company.
How it works
- 1
Book online
Choose your airport, service, date and party size. Your total appears straight away, and you add flight and contact details on the next page.
- 2
We confirm your booking
Our team checks the details and confirms your booking. Nothing is charged when you book.
- 3
Pay by secure link
Once your booking is confirmed, we email you a secure payment link.
- 4
Meet your greeter
We send your meeting point and greeter details before you travel, and your greeter meets you on the day.
Prices
Prices are the total for up to 2 passengers, including VAT, for bookings made more than 24 hours ahead with no extras. They come live from the same system as our booking form.
London Gatwick
- ArrivalFrom £192
- DepartureFrom £192
- ConnectionFrom £312
London Heathrow
- ArrivalFrom £192
- DepartureFrom £192
- ConnectionFrom £312
At Heathrow, a service time before 07:00 or after 22:00 adds an unsocial hours charge of £48 including VAT per booking.
See all pricesWhy choose Meet and Assist
24/7 Operations Control Centre
Our team runs around the clock, 365 days a year, keeping track of flights and supporting customers and greeters.
Heathrow, Gatwick and London City
Book Gatwick and Heathrow online, or contact us to arrange London City.
Corporate accounts
Companies can request a Business Management Account with monthly invoicing and a dashboard to book and track travel.
Arabic-language pages
Key pages are available in Arabic for travellers from the Gulf and beyond. العربية
Onward transport
Add a chauffeur to your journey, or book a coach or minibus for a group.
Also from Meet and Assist
Chauffeur service
Mercedes chauffeur transfers to and from the airport, so your greeter can hand you straight to your driver.
Coach & minibus hire
Minibuses and 30- or 55-seater coaches for group transfers, events and day hire, quoted individually.
Business Travel Management
One partner for company travel: trips, hotels, venues, transport, events and meet and assist, invoiced monthly.
Frequently asked questions
- How do I book?
- Use the booking form on our Gatwick or Heathrow pages: choose arrival, departure or connection, your date and your party size, and your total appears straight away. You can also book through a callback, WhatsApp or live chat. Book Gatwick
- When do I pay?
- Not when you book. Our team checks and confirms your booking first, then emails you a secure payment link. There’s no payment until your booking is confirmed.
- Is the price per person?
- No. The price is the total for your party, including VAT. Up to 2 passengers are included, extra guests are added to your quote automatically, and infants don’t add to the base price. See prices
- What does meet and assist include?
- A personal greeter meets you and stays with you through the airport — passport control, baggage reclaim and customs on arrival, or check-in and security when you depart — then sees you to your car, onward transport or gate. How it works
- Is fast track included?
- Only if you add it. Fast track is an optional extra you choose in the booking form, and your quote shows the price before you book. If you don’t add it, it isn’t included — your greeter still stays with you throughout.
- Do you provide a porter?
- No. We don’t provide a porter service. Your greeter walks with you and guides you through the airport, so please travel with luggage you can manage yourself or with a trolley.
- What happens if my flight is delayed?
- We keep track of your flight, and our 24/7 Operations Control Centre updates your greeter if the timing changes. If your own plans change, contact us as soon as you can and we’ll help.
- Which airports do you cover?
- You can book London Gatwick and London Heathrow online. For London City Airport, contact us to book. We also have pages for Stansted and Paris CDG. London City